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1. The Batho Pele culture is based on eight principles set out in the White Paper on Transforming Public Service Delivery. In the KwaZulu Natal Province 3 more.
kznworks.gov.za/portals/0/docs/the batho pele way.pdf
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1 BATHO PELE - PEOPLE FIRST WHITE PAPERON TRANSFORMING PUBLIC SERVICE DELIVERY Zola Skweyiya Minister for Public Service and Administration.
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10 PROVINCIAL BATHO PELE PRINCIPLES The Batho Pele White Paper is the national governments White Paper for Transforming Public Service Delivery.
kzntransport.gov.za/.../batho_pele/10 provincial batho pele principles.pdf